Privacy Policy

In accordance with the Federal Privacy Act 2001.

Our practice respects your right to privacy. We realise that it is important that you understand the purpose for which we collect details about your health, as well as how information is used at our practice and to whom this information might be disclosed.

The policy of our practice is to follow these procedures:

The information collected will be used for the purpose of providing treatment to you. Personal information such as your name, address and health insurance details will be used for purposes of addressing accounts to you, as well as processing payments and writing to you about our services and any issues affecting your treatment.

We may disclose your health information to other health care professionals, or require it from them if, in our judgement, that is necessary in the context of your treatment. In that event, disclosure of your personal details will be minimised wherever possible.

We may also use parts of your health information for research purposes, in study groups or at seminars as this may provide benefit to other patients. Should that happen, your personal identity will not be disclosed without your consent to do so.

Your medical history, treatment records, x-rays, test results and any other material relevant to your treatment will be kept here. You may inspect or request copies of our records of your treatment at any time by appointment, or seek an explanation from the ophthalmologist. Statutory fees will apply in relation to the types of access you seek. If you request an explanation of our records or a written summary, our usual fees apply to these services.

If any of the information we have about you is inaccurate, you may ask us to alter our records accordingly.

You can otherwise rest assured that your health information will be treated with the utmost confidentiality. Disclosure will not be made to any person not involved in either your treatment or the administration of this practice, without your written consent. If you have any queries or concerns about our handling of your health information, please do not hesitate to raise these concerns with our practice.

Vistaeyes (“Vistaeyes”, “we”, “us” or “our”) is totally committed to protecting the privacy of our site visitors and customers.

“Personal information” is basically information or an opinion that can identify you.

The personal information we may ask for includes:

• your name;
• your email address;
• your telephone number;

We also collect information about visitors to this Website using cookies and code embedded in this Website, as described in the “What are cookies?” and “Site Statistics” sections of this policy.

What are Cookies?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have visited the Vistaeyes website, then your computer will store an identifying cookie. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. The Website will work with cookies disabled.

We will not sell your name, e-mail address, or phone number to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked and been directed to the Vistaeyes website.

Site Statistics

We may disclose aggregate, anonymous statistics about the number of visitors to this Website. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. Vistaeyes uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us on 03 8532 5000.

Third party sites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.